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Frequently asked questions

 

General questions

Miles on a Mission is a one-of-a kind platform that connects MileagePlus® members with opportunities to support charities by donating miles. You can donate miles directly to a partner charity or to a campaign created by a charity to help raise miles for a trip

Campaigns are how charities raise miles for a trip. Once an organization submits an application and is approved, they can create a campaign highlighting the charity’s mission, trip details and their campaign goal.

 

Application questions

No, only registered 501(c)(3) charities and nonprofit organizations can apply.

No, charities don't have to pay to apply or hold a campaign.

Campaign applications are accepted on a quarterly basis, with a limited number available each cycle. Once the maximum number of applications are reached, our application will close. Visit the apply page to learn more

Yes, we manage the number of active campaigns shown on the site. It's the best way to ensure that each campaign is set up for success and is getting the most visibility to MileagePlus members without overwhelming them with too many choices.

Since the number of active campaigns shown on the site is limited, we can't guarantee that every approved charity will launch a campaign within a timeframe they are hoping for.

It's advised that charities do not rely solely on their campaign to fund travel needs.

Yes, visit our apply page to learn about program restrictions.
Charities based outside the U.S and Canada can apply only if they are registered with GlobalGiving. For more information on registering, visit globalgiving.org
Miles are used for the specific travel needs identified in a charity's campaign. Visit the apply page to learn more.
Once your application is submitted, our team will review it and reach out within two to four weeks.
Our partner charities are invitation-only and not open for application. Your organization can apply for a Miles on a Mission campaign and raise miles for a trip. For more information, visit the apply page.
After submitting a campaign application, you'll receive an email to set up your charity's MileagePlus account. This account is only necessary if your charity is approved and your campaign is successful.

 

Donor questions

Partner charities are the official charity partners chosen by United. MileagePlus members can donate their miles directly to these charities to support their work. Campaigns are created by charities that are raising miles for trips. MileagePlus members can pledge their miles to support a charity's campaign, and if it reaches its goal, all the miles donated will go toward sending the charity on its trip.
Each campaign runs for up to 90 days. When a charity reaches their miles goal, the campaign will close.
If a campaign doesn't raise the minimum of 50,000 miles, we'll refund your miles to you no more than 5 business days after the campaign closes.
Yes, you can donate miles to multiple charities and campaigns. Make sure you have enough miles in your account before donating.
You can donate a minimum of 100 miles.
No, United doesn't match the miles you donate to a charity or campaign, unless otherwise stated.